RETURNING SOMETHING?

If it’s not right, we’ll sort it.

How returns work

  1. Damaged, faulty or wrong item: fill in the returns form below and choose “Faulty or wrong item”. We’ll review your request within 2 business days. If it’s accepted, we’ll email a prepaid return label to the email address you gave us, and cover the postage.

  2. Change of mind or size swap: fill in the returns form below and choose “Change of mind”. We’ll email you our return address. Return shipping is at your cost, and the original shipping isn’t refunded. For a size swap, shipping is charged again to send you the new size.

  3. Once your return arrives and we’ve checked it, we’ll send your refund, replacement or store credit.

DAMAGED, FAULTY OR WRONG ITEM?

If your order arrives damaged, faulty, contaminated or isn’t what you ordered, we’ll fix it. For a major problem, you can choose a replacement or a full refund. We’ll cover the return shipping too.

Let us know as soon as you can by completing the returns form below, with your order number and a quick description of the issue. We’ll review your request within 2 business days. If it’s accepted, we’ll email a prepaid return label to the email address you provide. Often we’ll just send a replacement without needing the item back.

CHANGED YOUR MIND?

Supplements: we accept returns on unopened, sealed products within 30 days of delivery. For hygiene and safety reasons, we can’t accept change-of-mind returns on opened creatine or supplements.

Apparel and gear: tees, grips, straps and belts can be returned unworn and unwashed with tags attached within 30 days. We’re also happy to swap sizes.

How it works: complete the returns form below and choose “Change of mind” before sending anything back. We’ll email you our return address straight away. Return shipping is at your cost, and for a size swap, shipping is charged again to send you the new size. Once your return arrives and we’ve checked it, we’ll issue store credit for the product price, ready to use on your next order. Original shipping costs aren’t covered.

YOUR RIGHTS AND CONTACT

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Our change-of-mind policy is in addition to these rights.

Have a question that isn’t about a return? Email hello@sunnycoastsupps.com.au. We’re a small local team and we’ll get back to you quickly.